Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

Last updated: August 24, 2025

Information Collection

Personal Information

We collect information you provide directly, such as when you create an account, contact us, or use our services.

Usage Information

We automatically collect certain information about your device and how you interact with our website and services.

How We Use Your Information

  • To provide, maintain, and improve our financial planning services
  • To communicate with you about your account and our services
  • To analyze website usage and enhance user experience
  • To comply with legal obligations and protect our rights

Legal Basis for Processing

We process your personal information based on the following legal grounds:

We process your data based on consent for marketing communications and legitimate interest for service provision.

Information Sharing

We may share your information in limited circumstances:

  • With service providers who assist in delivering our services
  • When required by law or to protect our legal rights
  • In connection with a business transfer or acquisition

Your Privacy Rights

You have several rights regarding your personal information:

Right to access and receive a copy of your personal data
Right to correct inaccurate or incomplete personal information
Right to request deletion of your personal data in certain circumstances
Right to restrict processing of your personal information
Right to receive your data in a portable format
Right to object to certain types of processing

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website usage.

View our complete cookie policy for detailed information

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Children's Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children.

18+ only

Policy Changes

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page.

Contact Information

If you have questions about this privacy policy or our data practices, please contact us using the information below.

contact@crystallavo.com

+61 745-030-577

Level 12, 120 Collins Street, Melbourne VIC 3000